Shipping & Returns
Temple Intimates ships to over 40 countries worldwide. Please make sure you have selected your shipping destination in the country selector.
Your order will be delivered during business hours (8am – 6pm, Monday – Friday).
Our delivery time starts from the moment an order is accepted and may include a 24 hour period where your items will be processed and dispatched by our warehouse. This is subject to credit clearance and availability of stock. If a particular product is not in stock, or sold out, we will contact you via email to resolve the matter. During sales and busy times this period may be extended to 48 hours due to the volume of orders.
All standard deliveries made within mainland UK are sent via Royal Mail on a Tracked and Signed service. As soon as your order has been dispatched you will receive an email with the tracking number. You can track your shipment at Royal Mail.
Enter your mobile number at checkout to receive SMS updates about your order, and get the flexibility to: reschedule your delivery, place you're shipment on hold if you are away from home, or to arrange to collect your order from a Royal Mail service point.
International orders are generally delivered within 3-6 working days, however can be subject to customs delay.
Garments are sent via Royal Mail "International Signed For" or with DHL express services.
Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival. Please note that you will need to take full responsibility for any import duties in your own country. Unfortunately, we are unable to advise you on the rates as they vary according to countries.
FAILED DELIVERY PROCEDURE
If no one is available to accept and sign for the parcel at the delivery address, Royal Mail will try to deliver the package three more times, leaving a card with instructions on each occasion.
Please note delivery addresses cannot be changed once the order has been dispatched and we will not be held responsible for lost deliveries which result from an incorrect delivery address.
On the rare occasion that you need to return an item, you can return items up to 14 calendar days from the date of receipt for a full refund as long as the products are in their original condition with all packaging, swing tags, and labels intact. Simply email firstname.lastname@example.org within 14 days of receiving your order to request a RAN (Returns Authorisation Number). We will aim to get back to you within 24 hours. Items must be sent for return within 28 days from the date of receipt.
Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. Please note, if you are returning an item and loss or theft occurs, Temple Intimates cannot be held responsible. Please ensure that you obtain additional insurance or use a signed for service for additional protection as the parcel will remain your responsibility until it reaches us. Please note we cannot refund shipping costs or any taxes/duties incurred.
We advise that you check your order upon receipt. If there is an issue, please contact our customer support.
For any other queries regarding your order or delivery, please contact our Customer Services at email@example.com
- Email firstname.lastname@example.org 14 days of receipt to create a return
- Pack items
Carefully fold the items with all tags attached and place the items in the original box. Enclose box within an approved national mail or courier bag with print out of the returns confirmation email with RAN number included. Seal bag securely.
- Send the item to:
E-Pick Pack LTD returns Temple Intimates
Unit 12 March Place
Gatehouse Industrial Area
Aylesbury HP19 8UG
Temple Intimates accepts returns of unused items by mail within 28 days from the date of receipt. Items must be in original selling condition with all tags attached.
The following items will NOT be accepted:
- Incomplete, damaged, worn, altered and washed garments or anything Temple Intimates reasonably believes has been used
- Briefs that have been tried on in direct skin contact without protective adhesive strip
Returns that do not comply with the Temple Intimates returns policy will not be accepted and will be sent back to the customer.
Temple Intimates unfortunately does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
On receipt of the returned goods, every effort will be made to ensure a prompt refund. Returns are processed within 14 business days, but usually a lot quicker.
A confirmation email will be sent once your return has been processed and the refund has been credited to your original payment method.
Please note, refunds will be credited only to the original payment method that was used.
Temple Intimates reserves the right to refuse the return/exchange of any merchandise that does not meet our return condition requirements.