Terms & Conditions
TERMS AND CONDITIONS
The terms and conditions (collectively, “terms”) apply to your use and access to www.templeintimates.com including all orders submitted by you for any products or services made available by Temple Intimates Limited through www.templeintimates.com.
Temple Intimates Limited is referred to in these terms and conditions as “Temple Intimates”, “Temple”, “we”, “us”, and www.templeintimates.com may be referred to as “the Website”.
We amend these terms from time to time. Each time you order products from www.templeintimates.com, please review these terms to ensure you understand the terms in force at the time of your order, which will apply to the contract between you and us.
We are www.templeintimates.com, Temple Intimates Limited, a company organised and registered in England at Companies House number 09748969. Our registered office is 498 Flat B Hercules Yard, London, United Kingdom, N7 6AQ. Our registered VAT number is 235335618.
If we have to contact you we will do so by telephone or in writing to you at the email address or postal address you provided to us in your order. When we use the words “writing” or “written” in these terms, this includes emails.
By submitting an order on our website you are placing an offer for a contract with us. The offer is considered placed after you press the “Complete Order" button. After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted.
Acceptance of your order will take place when we email you to confirm dispatch of your product, at which point a contract will come into existence between you and us and legal ownership of the product transfers to you. For the avoidance of doubt, any such contract will be deemed to have been concluded in England.
If we are unable to accept your order, we will inform you of this in writing and we will refund you any money charged for the product. This might be due to the product being out of stock or identification of an error in the price or description of the product. We reserve the right not to accept an order for any reason.
Once we have accepted your order, an order number will be assigned. Please cite this number should you need to contact us about your order.
All available colours and sizes of a product are shown in the drop-down menus in the product pages. If a size or colour is not shown, the item is not currently available. All items are quality controlled before being dispatched to customers.
The images of the products on our website are for illustrative purposes only. While we make every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Prices shown on the website are in GBP. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. Prices are displayed exclusive of any customs duty charges which might be incurred at the time of the products arriving at the delivery destination.
The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order. Promotions cannot be combined with other offers and discounts with the exception of delivery promotions or unless indicated. Prices for our products may change from time to time, but changes will not affect any order that we have already invoiced.
ELIGIBILITY TO PURCHASE
In order to make purchases through the website, you are required to provide your personal details. Customers must provide their real name, billing address, shipping address, phone number, email address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct. Our site is only available for use to individuals who meet our terms of eligibility and who have been issued with a valid debit/credit card by a bank acceptable to Temple Intimates and whose applications are acceptable to Temple Intimates. Temple Intimates reserves the right to refuse to ship multiple items to any one customer or postal address.
By making an offer to purchase Template Intimates goods you expressly authorise us to perform credit checks and where we deem necessary, to request additional information from third parties in order to authenticate your identity and validate your credit/debit card details in order to process your order.
You must pay for the products before we dispatch them. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, and via Paypal.
Debit and credit card payments are processed via Shopify Payments, a secure payment gateway provided by Shopify. Temple Intimates’ website and online shop is hosted by www.shopify.com. All Shopify stores include a 128 bit SSL (Secure Socket Layer) technology Certificate used by the store shopping cart. In addition, Shopify’s e-commerce hosting is Level 1 PCI Compliant.
PayPal is an online payment processing company widely used on the Internet to facilitate sales transactions, including credit card payments. When you proceed with making your online purchase and you select PayPal as a method of payment you will be transferred to the PayPal site where your transaction will be processed. You do not need a PayPal account and there is no additional cost to you. For more information about PayPal, follow this link www.paypal.com.
Payment will be debited and cleared from your account upon receipt of an order acknowledgement email. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
Temple Intimates ships to over 40 countries worldwide. Please make sure you have selected your shipping destination in the country selector.
Your order will be delivered during business hours (8am – 6pm, Monday – Friday).
Our delivery time starts from the moment an order is accepted and may include a 24 hour period where your items will be processed and dispatched by our warehouse. This is subject to credit clearance and availability of stock. If a particular product is not in stock, or sold out, we will contact you via email to resolve the matter. During sales and busy times this period may be extended to 48 hours due to the volume of orders.
All standard deliveries made within mainland UK are sent via Royal Mail on a Tracked and Signed service. As soon as your order has been dispatched you will receive an email with the tracking number. You can track your shipment at Royal Mail.
Enter your mobile number at checkout to receive SMS updates about your order, and get the flexibility to: reschedule your delivery, place you're shipment on hold if you are away from home, or to arrange to collect your order from a Royal Mail service point.
International orders are generally delivered within 3-6 working days, however can be subject to customs delay.
Garments are sent via Royal Mail "International Signed For" or with DHL express services.
Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival. Please note that you will need to take full responsibility for any import duties in your own country. Unfortunately, we are unable to advise you on the rates as they vary according to countries.
FAILED DELIVERY PROCEDURE
If no one is available to accept and sign for the parcel at the delivery address, Royal Mail will try to deliver the package three more times, leaving a card with instructions on each occasion.
Please note delivery addresses cannot be changed once the order has been dispatched and we will not be held responsible for lost deliveries which result from an incorrect delivery address.
On the rare occasion that you need to return an item, you can return items up to 14 calendar days from the date of receipt for a full refund as long as the products are in their original condition with all packaging, swing tags, and labels intact. Simply email email@example.com within 14 days of receiving your order to request a RAN (Returns Authorisation Number). We will aim to get back to you within 24 hours. Items must be sent for return within 28 days from the date of receipt.
Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. Please note, if you are returning an item and loss or theft occurs, Temple Intimates cannot be held responsible. Please ensure that you obtain additional insurance or use a signed for service for additional protection as the parcel will remain your responsibility until it reaches us. Please note we cannot refund shipping costs or any taxes/duties incurred.
We advise that you check your order upon receipt. If there is an issue, please contact our customer support.
For any other queries regarding your order or delivery, please contact our Customer Services at firstname.lastname@example.org
- Email email@example.com 14 days of receipt to create a return
- Pack items
Carefully fold the items with all tags attached and place the items in the original box. Enclose box within an approved national mail or courier bag with print out of the returns confirmation email with RAN number included. Seal bag securely.
- Send the item to:
E-Pick Pack LTD returns Temple Intimates
Unit 12 March Place
Gatehouse Industrial Area
Aylesbury HP19 8UG
Temple Intimates accepts returns of unused items by mail within 28 days from the date of receipt. Items must be in original selling condition with all tags attached.
The following items will NOT be accepted:
- Incomplete, damaged, worn, altered and washed garments or anything Temple Intimates reasonably believes has been used
- Briefs that have been tried on in direct skin contact without protective adhesive strip
Returns that do not comply with the Temple Intimates returns policy will not be accepted and will be sent back to the customer.
Temple Intimates unfortunately does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
On receipt of the returned goods, every effort will be made to ensure a prompt refund. Returns are processed within 14 business days, but usually a lot quicker.
A confirmation email will be sent once your return has been processed and the refund has been credited to your original payment method.
Please note, refunds will be credited only to the original payment method that was used.
Temple Intimates reserves the right to refuse the return/exchange of any merchandise that does not meet our return condition requirements.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these terms.
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
By agreeing to these terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your use.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
In addition to other prohibitions as set forth in the terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
LIMITATION OF LIABILITY
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
You agree to indemnify, defend and hold harmless Temple Intimates and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
These terms shall be governed by and construed in accordance with the laws of England.
Questions about the terms should be sent to us at firstname.lastname@example.org